Resolving conflict/grievances


The heart of Early Childhood Education is in partnering with families to help children learn and grow. At First Circle, you may find yourself disagreeing with a parent who feels their child’s care could be handled differently. As a program and as professionals, we want to be open to receiving feedback and suggestions as we strive to improve ourselves. When a family raises a question about their child’s care, there are several possible outcomes:

procedure with parents

If a parent communicates a serious concern or one best raised outside of the classroom, we follow this procedure:


We ask parents to communicate their concern to Admin as soon as possible.


The director clarifies the circumstances of the issue and any policies that apply. If the director determines that an educator has not followed a policy or procedure, we communicate this to the educator and the parent. We see these as opportunities for growth, not failure.


If changes are needed, such as recommendations for follow-through at home, or program changes on site, we meet to collaborate on the best way to proceed.


If the allegations are serious, the director will investigate and/or clarify the situation with you. If warranted, the director may involve outside agencies during this part of the process.


All important information will be put in writing, including interactions, conversations, actions, etc. detailing who and/or what was involved, times, dates, etc. We’ll write a plan for action going forward, including support or retraining if needed.


The plan should be implemented in the classroom and at home for at least 2 weeks, unless it’s clear the plan needs revision before then.

follow up

You and/or the director should check in with the family to ensure the plan is working for all parties and to determine whether it should continue, be deemed complete, or be revisited.

We advise parents that if they feel we are not following the state guidelines, they may contact EEC anytime. In the unlikely event a parent contacts EEC with a complaint, EEC will investigate the issue or concern directly with us.

procedure with staff

We encourage you to speak openly with Administration about any issue, question, or concern. We understand work-related problems can arise and do our best to notice that a potential issue may exist. We also encourage you to try to reconcile simple or personal issues. If this is not possible, our grievance procedure is as follows:


If you feel that a coworker, regardless of title, is not adhering to their job description, including requirements for communication and professionalism, we ask you to schedule a time to meet with that person and share your concerns.

be specific

Come prepared to the meeting with specific information and details about your concern. State specifically which area of the job description you believe is being neglected. Often simple issues or misunderstandings can be resolved through discussion, or a mutual understanding can be reached. If you resolve the issue, please let the director know of the issue and how it was handled.

ask for help

If you do not feel comfortable discussing your concern with the individual involved, ask to meet with the HR manager or the person’s direct supervisor. A meeting time will be scheduled with you. Come prepared to provide information and details about your concern, stating specifically which area of the job description you think is being neglected. Next steps are: